No One Else Seems To Be Having This Problem

[dnardone]

2007/08/03
Hi Kirt,
I've had a software crash on my Desktop (ya gotta love Micro$oft!!!!) but I was running version 4.3C on my DT anyway.  My Dial Up modem isn't working on my P2, so I can't get my email (so I haven't gotten anything that Biblesoft may have sent because I can't access my email.)  The problem is that I can't upload any images of what my problem is on my Laptop, which is where I have 5.0D.  I should have left it along at 5.0C because it was working fine on my LT.  I bought Sparkling Gems and got the DVD 50D update and revised data.  I loaded that on and I haven't been able to use PCSB50D since.
When I run the Mem_Mapper program it suggests 59%, optimal 88% and I have it set for 95%.  I have the PRL running Windoze XP Professional SP2.
When I start up 50D, I get a message that says a particular file failed to open due to a mapping failure.  I will include an image as soon as I can.  Then it says Facility 0 Code 8.  Then I have to click on OK.  Then I get the next error message, same message different file name.  I have to do this over 20 times to get to the PCSB Desktop.  I should have left well enough alone!  I haven't seen anyone else with an issue like this.  I will work on getting a picture up after work today.
As always, any help willl be greatly appreciated.
Thanks, David

[Ted]

Hi David -
Kirt will be back from vacation on August 9th.  Try Start > Programs > PC Study Bible 5 > Reset to Factory Defaults.

[dnardone]

2007/08/03
Hi Ted,
Thanks for the suggestion, but I had already done that and it didn't help.  I tried it again just to be sure, but it didn't help.
Here is the initial error.
Here is a compilation of part of the other others.
I have to click on "OK" over 20 times to get to the Desktop.
Thanks, David

[dnardone]

2007/08/04
Hi Ted and Kirt when you get back,
Well, I got PCSB50D to work, but I had to totally uninstall and then reinstall -- there's got to be an easier way!
After wiping PCSB off my laptop and reinstalling, the problem mentioned above disappeared.   If you look at the initial error screen, you can see that "PC Study Bible 3.0" is in the path.  I don't think that PCSB really likes to upgrade!  Every time I've wiped the current incorrectly working Version off of a disk and reinstalled from the ground up, it works!  This time I changed the pathname so that it no longer says "PC Study Bible 3.0" in the path.  I think that Biblesoft should send a "Version" disk for the new version being installed and quit with the upgrades of older versions to newer versions.  Or, Biblesoft should cause the installer to delete or rename older folders during an install.  So hopefully I won't have to obliterate older versions and then have to reinstall all those older versions sequentially, in order to get a new version to load/work.

Thanks,  David

[BootJack]

dnardone, you say you changed the path from PCBibleStudy 3.0 .... what did you change it to? I am asking because I don't want to miss anything here. I would think of course it makes no nevermind, but nothing wrong with asking ... I hope.

Also from reading your posting, I would take it that you suggest uinstalling any previous version of PCBibleStudy ... am I correct?

[dnardone]

2007/08/09
Hi Bootjack,
You are 100% correct -- changing the pathname (by removing the version number) doesn't do anything to the functionality of the program.  I only used changing the name as an illustration for myself because I didn't like having PCSB 5 running in a directory that said PCSB 3.  The new directory name is:  C:/Progarm Files/Biblesoft_43C.  Again, this was for the purpose of reminding which version I have running on which computer.  On my P2, I plan to have PCSB 3.  On my Desktop PCSB43C, and on my Laptop, PCSB50D.

I would answer your second question in the affirmative.  It seems to me that trying to run the successive upgrades (at least in my experience) doesn't work as well as to wipe it from your disk and start all over again.  You have to add all the intervening versions anyway.  In other words, to load PCSB5, you'd still have to start with 4.1, then 4.2B, then 4.3C then upgrade to 5.0B, then 5.0C and then finally 50D.

David

[BootJack]

Thanks David for your reply. I've been waiting for the version 5 V-8 engine, but am getting varied replies as to when this might be coming off the assembly line.
I might wind up buying the Advanced Library Version 5 at the end, but will wait just a bit longer to see if anything comes rumbling around the bend. Again thanks for your help sir.

[Kirt W]

As a correction to David's comments, let me say that you do NOT need to install all intermediate updates unless the update was supplied as part of an add-on.

For example, you have the following disks:

1. V3 Complete Reference Library
2. V3.3A Program Update
3. V4 Advanced Reference Library + Wycliffe Commentary add-on disk
4. MacArthur add-on with V4.2B Update
5. V4.3C Update + Data
6. V5.0A Upgrade
7. V5.0B Update Download
8. V5.0C Update Download
9. V5.0D Update + Data Disk

For purposes of a re-install, you would only need to load the following:

3. V4 Advanced Reference Library + Wycliffe Commentary add-on disk
4. MacArthur add-on with V4.2B Update
6. V5.0A Upgrade
9. V5.0D Update + Data Disk

The other intermediate disks or downloads are not required.  In fact #1 should have been returned to Biblesoft when we replaced it with #3, but that is another issue!!

Now, as to why David's installs produce more problems for him than for most other customers, there may be many answers that lie at the feet of Biblesoft or David (or that other nemesis, Microsoft).  I wish that there were a simple solution to eliminating disk proliferation...well there may be, but that is a different discussion that we are already having internally.

Kirt

[dnardone]

2007/08/10
Hi Kirt,
In case there is a lingering question regarding my PCSB Version 3, I did return my PCSB 3 disk when I upgraded to PCSB 4.  Then, I also proceded onto PCSB 5, so that is how the "PC Study Bible 3.0" stayed in the pathname.
The PCSB 3 that I mentioned that I will install on my P2 is a CRL that I bought and registered separately from my "upgrade path" software.  The reason that I bought this was because I have a reference work that I purchased from another publisher that no longer works after PCSB 3 because of licensing issues.  I plan on making a PCSB 4 or PCSB 5 (or both) BAS version for my own personal use, (not for distribution.)  I tried installing PCSB 33A on my Desktop with PCSB 5, but PCSB 3 does not like XP Pro.
The reason that I currently have PCSB 4.3C on my Desktop is just to have the V4 BAS macros for Word.  I need to make sure that my BAS Bible study will work on PCSB 43C (because I bought five PCSB 4 Basic Edition Libraries for some folks so that I can share my BAS Bible study with them) as well as PCSB 50D (which is on my Laptop.)  If this is considered a copyright infringement, please let me know and I will buy a PCSB 4.3C version and register that separately from my "upgrade path" software as well.
David

[BootJack]

I realize this is going to get no response till at least the beginning of the week, but "returning disk"?? I know I must have misread something but I'm too lazy to go back and see what it was!! But really, what was it?

Kirt ... would you also recommend uninstalling the old(er) Biblesoft Program(s) and reinstalling Version 5 by itself?

[Kirt W]

David,

My example was not aimed at any customer and I have not looked up any purchase histories unless it was relevant to assisting you.  If you have or have not returned a product, that was not my point of the prior post (just a side-note for all who are interested in that kind of detail).  My point really was that there are many disks held by people that do not need to be included in a reinstall.  Sometimes, there are extra disks because the customer did not use the provided Return envelope to send back a disk as requested.

It IS a copyright infringement to have more copies than allowed by our license agreement.  Each customer is responsible to read that agreement during the install process in order to determine what is permitted.  In particular, when a customer purchases an UPGRADE or UPDATE rather than a complete LIBRARY, they are only purchasing rights to the new or added works that are present on the media.  The customer is not purchasing a 2nd copy of a full license.  In the case of needing the extra copy of 4.3C in order to perform compiles for that environment, Biblesoft does not consider that an infringement.

BootJack, there are situations where we provide a LIBRARY install rather than a simple Update or Upgrade.  Since a LIBRARY install is a full product install, if it was provide to Update or Upgrade a system rather than as a 2nd licensed copy, then we require that the "replaced" product be sent back to us so that the older item is not mistakenly treated like a 2nd license to the product.  Some people do not understand software licensing and thus make the mistake of thinking they can sell or give away an updated product.  They cannot legal do that if their purchase was not for a 2nd licensed product.  I hope that is enough clarification.

Kirt

[BootJack]

Kirt ... it has been clear to me from go one, that one does not give away these disk (or any disk) as far as that goes.

I wasn't aware and was NOT told when I was sent two extra version 3 disk at two different times, that I was to send back any previous disk that I had in my possession. Having not been told that, I still have them here. If it is the will of Biblesoft for to have them returned, then a simple request (and shipping & handling charges paid for by Biblesoft) should be sufficient.

I've not heard of anyone asking this before, not that it isn't happening, but since 1991, this is a new one to me. This clarification should be clear enough, hey?  :-}

[Kirt W]

If we did not send you a prepaid return envelope, then it was not necessary to send back the previous disks (or else our shipping staff goofed).  Those envelopes are provided as a prepaid return mailer.  

In the case of customers upgrading from prior versions, we have allowed them to hold onto their prior disks for a period of time while they try out the new version.  That way they can revert back if they need to and not end up with their prior version mailed away to Biblesoft.

Kirt

[dnardone]

2008/07/30
Hi Kirt,
Before I post a question, I usually search the Forum to see if it's been covered already.  This is as close to my question as the previous posts touched on. 

My question is, in my upgrade path (for Version 4 or for Version 5), I have a "PCSB 4.2B Update and Revised Data CD" plus a "PCSB 4.3C Update and Revised Data CD" which I just got because my NIV.jsr file was out of date per another Forum post You can see that thread here.  Previously I only had the PCSB 4.3C Update without the Revised Data.  Do I need to install them both (meaning 4.2B and 4.3C Update with Revised Data CDs), or should I throw out the 4.2B Update with Revised Data CD, because it's no longer needed?

In this thread above, Kirt had said:

For example, you have the following disks:

1. V3 Complete Reference Library
2. V3.3A Program Update
3. V4 Advanced Reference Library + Wycliffe Commentary add-on disk
4. MacArthur add-on with V4.2B Update
5. V4.3C Update + Data
6. V5.0A Upgrade
7. V5.0B Update Download
8. V5.0C Update Download
9. V5.0D Update + Data Disk

For purposes of a re-install, you would only need to load the following:

3. V4 Advanced Reference Library + Wycliffe Commentary add-on disk
4. MacArthur add-on with V4.2B Update
6. V5.0A Upgrade
9. V5.0D Update + Data Disk

Kirt

Thanks in advance for your help!

David

[Kirt W]

David,

Once you have V. 4 installed (via v. 4 Library disk or v. 3 Library plus v. 4 upgrade), you only need to run the 4.3C+Revised Data.  However, any v. 3 or v. 4 add-ons should be installed prior to using the 4.3C Upgrade disk.  The only other program you should need is the Internet Explorer 7 Fix download if your system has IE 7 installed (whether you use it or not).

Kirt